Frequently Asked Questions (FAQ)

Please review our Frequently Asked Questions below to quickly find answers to common questions.

If you still need help, you can find our contact details at the bottom of the page.

How quickly do you respond to questions?

We respond to all messages and emails in the order we receive them, typically within 24 hours.

Can I change my shipping address after placing an order?

If you need to change the shipping address, please contact us within 24 hours after placing your order at info@belezza.uk or call us at +44 7877 193174 with your name and order number.

We cannot make any changes to your order once it has already been processed and shipped.

How long does it take for my order to be delivered?

Total delivery time = processing time + shipping time

How long is the processing time?

Once your order is placed, the processing time is usually 1–3 business days.

Orders placed after 12:00 AM GMT will be processed the next business day.

How long is the shipping time?

Once your order has been processed and dispatched to the courier, the estimated delivery time is 5–10 business days.

The shipping time varies depending on your location.

What is the total delivery time?

You can expect your order to be delivered in approximately 6–13 business days.

Note:

  • Our warehouse is open Monday–Friday, except on major holidays.
  • All estimated/typical delivery times are based on actual data from past orders. These times are for guidance and reference only.

Will my order arrive in one package?

Depending on the size of your order, items may be shipped separately. In this case, packages may arrive 1–2 business days apart.

What happens if an item is out of stock or backordered?

If an item is out of stock, we will notify you via email. If the product cannot be restocked within two weeks, we will automatically issue a refund.

I received a damaged item—what should I do?

We’re sorry your order did not arrive in perfect condition. Please contact us at info@belezza.uk with your name and order number, and our team will assist you right away.

How can I track my order?

You can track your order by using the Track My Order link in the website menu or footer and entering your tracking number. Need help? Contact our team and we’ll be glad to assist.

Why is my tracking number not working?

It usually takes 24–48 hours for tracking numbers to be active. If it still doesn’t work, contact us and we’ll check the status for you.

Which shipping company do you use?

For customers in the United Kingdom, we use Royal Mail.

How can I return a product?

We have a 30 day return policy. The 30 days start once you have received your full order.

If you want to return a product, please follow these steps:

  1. Download and print the return form.
  2. Fill out the form and attach it to the return package.
  3. Send the return to the following address:

    Burmanstraat 29 H, 1091SH,
    Amsterdam, Noord-Holland,
    The Netherlands

  4. When sending the package, use a shipping method that has a tracking code.
  5. Once you have sent the return, send the tracking code to our customer service at info@belezza.uk.

Please pack the product(s) carefully, preferably in the original packaging. Returns without a completed returns form or valid tracking information cannot be accepted.

Who will pay for return costs?

The customer is responsible for return costs.

Exception: If you have received a defective or damaged product, we will send you a free return label by email and cover the return costs.

Do you charge a restocking fee?

No, we do not charge any restocking fees for returns.

When will I get my refund?

Once we receive and inspect your return, we will notify you of the approval. Approved refunds will be processed within 5 business days to your original payment method.

Please note that depending on your bank or payment provider, it may take additional time for funds to appear in your account.

For further questions, please contact us at:

Address: Burmanstraat 29 H, 1091SH, Amsterdam, Noord-Holland, the Netherlands
Email: info@belezza.uk
Telephone: +44 7877 193174

Chamber of Commerce number: 77752457
VAT Number: NL003233629B31
Shop name: Belezza
Company name: Dekkers Enterprise

Operating hours:
Monday–Friday: 8:00 AM–5:00 PM GMT
Saturday–Sunday: Closed
Public Holidays: Closed