FAQ
How soon will you respond to my inquiries?
We strive to reply to messages and emails swiftly, typically within 12 hours.
Is it possible to change the delivery address after placing an order?
Once an order is placed, our warehouse aims to prepare and ship it quickly, often within 24 hours. If you need an address change, contact us immediately with your name, order number and preferred address. While we cannot guarantee changes, especially once the order has shipped, we will do our best to accommodate your request.
What is the processing time for orders?
Although most orders are prepared within 24 hours, please allow 1-5 working days during exceptionally busy periods.
What are your usual shipping times?
We process and dispatch orders from Monday to Friday, excluding major holidays. Orders typically arrive within 1-5 business days.
Will my order arrive in one package?
Orders may be shipped in multiple packages, which could arrive 1-2 days apart, depending on the size of your purchase.
What happens if an item is out of stock?
If any items are unavailable, we will notify you by email about the expected restock date. If an item cannot be restocked within two weeks, we will issue a refund for that item.
How can I track my order?
To track your order, visit the 'Track My Order' section on our homepage or main menu and insert your tracking number. For any assistance, our team is ready to help.
Why isn’t my tracking number working?
Tracking numbers generally function for domestic shipments. If you encounter issues, please contact us for verification.
What should I do if my order is missing items or arrives damaged?
Please notify us immediately if your order is incomplete or arrives damaged. We offer a 30-day money-back guarantee, so ensure to reach out within this timeframe.
How long does it take to receive my order?
The delivery time varies based on your location relative to our warehouse. Orders are processed within 1-5 business days, and transit usually takes 1-5 business days. We will provide specific delivery details in your confirmation email.
What condition must returned products be in?
All returned items must be in their original packaging and condition, unused and intact.
Who covers the shipping costs for returns?
We cover shipping costs for returns of defective products. For all other returns, including complaints, the shipping costs must be borne by the customer.
Have any other questions?
We diligently respond to emails from Monday to Friday, typically within 12 hours. Our email and phone support hours are from 9:00 AM to 5:00 PM CET
You can contact as at:
Email: info@belezza.uk
Phone: +31616237936
